1. Scope
Grit Systems is a DBA of Digital Business Development Service LLC. This policy describes how we collect, use and protect information when you visit our website or use our services.
2. Information we collect
We collect information you submit through forms on this site (name, business name, email address, phone number and any additional details you provide). We also collect basic analytics data such as pages visited, referring source, device and browser type, to improve the site.
3. How we use information
We use the information you submit to respond to your inquiry, schedule demo calls, provide our services and communicate about your account. We do not sell your personal information.
4. Service providers
We use trusted third-party providers to deliver our services, for example, hosting, analytics, email delivery, SMS delivery, calendar scheduling and CRM. These providers process information on our behalf and are bound by confidentiality obligations.
5. Customer data collected via GRIT-built sites
Leads and messages captured by a GRIT-built website belong to the customer whose site collected them. GRIT processes this data on that customer's behalf to deliver the service and does not use it for unrelated purposes.
6. Mobile information and SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you separately opt in to marketing messages, Digital Business Development Service LLC d/b/a Grit Systems may send special offers, discounts and service updates. If you separately opt in to non-marketing messages, we may send messages about your inquiry, demo scheduling, appointment reminders, onboarding, account updates and support. Each choice is optional and applies only to the message category selected. Text STOP to opt out at any time, or HELP for help. Message frequency varies and message and data rates may apply. Consent is not a condition of purchase.
7. Cookies
This site uses a small number of cookies for essential functionality and analytics. You can disable cookies in your browser settings.
8. Your rights
You can request access to, correction of or deletion of the information we hold about you by contacting us. We will respond within a reasonable timeframe.
9. Data retention
We retain information as long as needed to provide our services and comply with legal obligations. When no longer required, information is deleted or anonymised.
10. Data security
We use reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards include access controls, secure hosted infrastructure, HTTPS encryption for data transmitted through our website, and limiting access to personal information to personnel and service providers who need it to provide the service. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Contact
Privacy questions: hello@getgritsystems.com. Grit Systems is a DBA of Digital Business Development Service LLC.
