Question 1

What does GRIT Systems do?

Accepted Answer

GRIT builds and manages your contractor website, wires in automated SMS lead follow up, texts back missed calls, runs a 5 Star Review Funnel and sends referral and reactivation campaigns to past customers.

Question 2

Who is GRIT Systems for?

Accepted Answer

Contractors and home service businesses across the United States. Trades, home service, mobile service. Not fashion brands or software startups.

Question 3

Can GRIT replace my existing website?

Accepted Answer

Yes. We build the new site alongside your existing one and switch it over on launch day.

Question 4

What information do you need from me?

Accepted Answer

A short onboarding form, your logo, photos, list of services, service area and access to your domain or existing hosting.

Question 5

How long does the website take to build?

Accepted Answer

Typically 7 to 10 business days once we've got everything we need from you. The clock starts when the material lands, not before.

Question 6

How many website pages are included?

Accepted Answer

Ten to twenty pages tailored to your services and coverage.

Question 7

Is the website mobile friendly?

Accepted Answer

Every site is built mobile first and tested across phones, tablets and desktops.

Question 8

Are hosting and security included?

Accepted Answer

Yes. Hosting, SSL, backups and security monitoring are all included at no extra charge.

Question 9

Can I request website changes?

Accepted Answer

Yes. Ongoing edits are included. Email or message us and we'll get to it. No hourly billing games.

Question 10

Can I keep my existing domain?

Accepted Answer

Yes. Your domain stays in your account and we point it at the new site on launch day.

Question 11

How does Automated Lead Follow Up work?

Accepted Answer

When a new inquiry comes in through the site, an automated SMS goes out within seconds so the lead knows they've been heard. You can jump into the thread from your phone.

Question 12

What happens when I miss a phone call?

Accepted Answer

The caller gets an automatic text back within seconds. They can explain what they need and the job stays alive while you finish what you're on.

Question 13

Will new inquiries be sent to my phone?

Accepted Answer

Yes. Every new inquiry and every reply is sent straight to your phone by SMS and email.

Question 14

Can GRIT work with my existing telephone number?

Accepted Answer

In most cases yes. We'll confirm on the demo call based on your current phone setup.

Question 15

How does the 5 Star Review Funnel work?

Accepted Answer

After every job, your customer is asked for genuine feedback. Happy customers are guided to Google. The customer is always free to publish their review anywhere they choose.

Question 16

What happens when somebody gives a low rating?

Accepted Answer

Unhappy customers reach you privately first so you have a chance to make it right. Nothing is hidden or blocked. The customer can still publish their review on any platform they want.

Question 17

How do referral campaigns work?

Accepted Answer

In one click you can send a referral message to your happy past customers asking them to recommend you to friends and family.

Question 18

How do repeat customer campaigns work?

Accepted Answer

Seasonal and repeat customer messages can be sent to old customers to bring them back for maintenance, tune ups or the next job.

Question 19

Can GRIT contact previous inquiries?

Accepted Answer

Yes. Reactivation campaigns can be sent to cold leads and previous inquiries sitting in your phone.

Question 20

Is Local SEO included?

Accepted Answer

Yes. Keyword mapped service and location pages, titles, meta descriptions, image alt text, schema markup, sitemap and clean URLs are built in from day one.

Question 21

Can GRIT guarantee Google rankings?

Accepted Answer

No, and be suspicious of anyone who does. We build strong foundational SEO. Rankings depend on your market, your competitors and time.

Question 22

How long does SEO take?

Accepted Answer

Foundational SEO usually compounds over three to six months. Advanced SEO can accelerate it in competitive markets.

Question 23

Is Google Ads included?

Accepted Answer

No. Google Ads Management is optional and priced separately so you only pay for what you want.

Question 24

What is Google Business Profile Optimization?

Accepted Answer

A full rebuild and ongoing tuning of your Google Business Profile so more searchers turn into calls. It is an optional service.

Question 25

Where can I see the pricing?

Accepted Answer

All pricing is on the Pricing page.

Question 26

Is there a setup fee?

Accepted Answer

No. There's no setup fee. Ever.

Question 27

Is there a long term contract?

Accepted Answer

No. It's month to month. Cancel anytime before your next renewal.

Question 28

Can I pay annually?

Accepted Answer

Yes. Annual pricing saves money compared with paying monthly. See the Pricing page for details.

Question 29

What happens if I cancel?

Accepted Answer

You keep your domain and every asset you supplied: logo, photos, videos and written material. GRIT templates, systems and connected automations stop when the subscription stops.

Question 30

Do I own my domain?

Accepted Answer

Yes. Your domain is yours. If you don't have one, we'll help you register it in your own account.

Question 31

Do I own the website?

Accepted Answer

You own everything you gave us: logo, photos, copy you wrote, videos. GRIT Systems owns the underlying templates, systems and automations, which are licensed to you while your subscription is active.

Question 32

What happens to the systems after cancellation?

Accepted Answer

The connected automations, review funnel and campaign systems stop when the subscription ends. Your data, your leads and your customer information remain yours.

Straight Answers to the Common Questions.

General Questions

Website and Setup

Leads and Communication

Reviews and Customer Campaigns

SEO and Google

Pricing and Billing

Cancellation and Ownership

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