Business Phone and Unified Inbox
Your Calls, Texts and Website Leads in One Contractor Inbox
Grit provides a local calling and texting number. A contractor can advertise that number directly or forward an existing business line into the Grit system. Every call, text and website inquiry then lands in one inbox on your phone and your laptop, attached to the customer it belongs to.
What is the Grit business phone and unified inbox?
It is a local business calling and texting number plus a single inbox that holds your calls, text conversations and website inquiries in one place. It is built for contractors and home service businesses and it is included in the $295 per month Grit Contractor System. You reach it from a web browser or the mobile app, and missed calls are texted back automatically.
What it does
Built for the way your customers actually buy.
A local number customers recognize
You get a local calling and texting number in your area code. Put it on the truck, the website and your Google profile, or keep advertising your current number and forward it into Grit.
Calls in and calls out
Answer incoming calls and place outgoing calls from the same number, so the customer always sees one consistent business line rather than your personal cell.
Text conversations that stay with the customer
Every text thread is saved against the customer record. When a homeowner texts back three weeks later, the whole history is right there instead of buried in someone's phone.
Website inquiries land in the same place
Quote forms and website chat drop straight into the inbox with an immediate text confirmation to the customer, so a form fill is treated like a phone call rather than an email you read at nine at night.
Missed call text back
If nobody picks up, the caller gets an automatic text within seconds asking what they need. The reply comes back into the same inbox.
Call history and reporting
See who called, when, how long the call lasted and what happened next. Basic reporting shows call volume and conversation activity over time.
What you get
- Local business calling and texting number
- Incoming and outgoing calls
- Two way text messaging
- Website inquiry and chat notifications in the same inbox
- Missed call text back
- Call history and conversation history per customer
- Web and mobile access
- Forwarding support for an existing business line
No setup fee. No long term contract.
In the field
A plumber stops running the business from a personal cell
A two truck plumbing company was taking every call on the owner's personal cell. Texts from customers sat next to family messages, the apprentice could not see any of it and quotes were quoted twice. Grit gave them a local business number, forwarded the old advertised line into it, and put every call and text into one inbox. The office admin now answers texts during the day, the owner picks up the same threads in the evening from the app, and nothing depends on one phone anymore.
Related
Pair it with the rest of the system.
FAQ
Questions we get asked most.
See the Inbox Running on a Live Account
A quick 15 minute demo. No sales pressure. We tell you honestly if it fits your business.